Cancellation & Refund Policy

Effective Date: April 1, 2025  ·  Last Updated: April 1, 2025

This policy explains how cancellations, downgrades, and refunds work for Voltavic subscriptions. We believe in transparency and fairness, and this policy is designed to be straightforward.

1. Free Trial

The 14-day free trial can be cancelled at any time with no charge. No credit card is required to start a trial. At the end of the trial period, you must choose a paid plan or your account will be automatically paused (data retained for 30 days, then deleted).

2. How to Cancel

You may cancel your Voltavic subscription at any time through any of the following methods:

• Self-serve: Log in to admin.voltavic.com → Settings → Billing → Cancel Subscription
• Email: Send a cancellation request to [email protected] from your registered email address
• Phone: Call +91 98765 43210 during business hours (Mon–Fri, 9am–6pm IST)

Cancellations are processed within 1 business day. You will receive a confirmation email once processed.

3. Monthly Subscriptions — Cancellation

• You can cancel at any time before your next billing date.
• Your access continues until the end of the current paid period.
• You will not be charged for the next billing cycle.
• Refunds: Monthly subscription fees are non-refundable for the current billing period. No partial-month refunds are issued.

4. Annual Subscriptions — Cancellation & Refund

• If you cancel within 7 days of your annual payment, you are eligible for a full refund, no questions asked.
• If you cancel between day 8 and day 30 of your annual subscription, you are eligible for a prorated refund for the unused complete months remaining.
• If you cancel after 30 days of your annual payment, no refund is issued. Access continues until the end of the annual term.

Example: If you pay for an annual plan and cancel after 2.5 months, you would receive a refund for 9 complete unused months (assuming cancellation is within 30 days of payment). After 30 days, no refund applies.

5. Downgrade

You may downgrade from the Growth or Enterprise plan to a lower tier at any time.

• Monthly plans: Downgrade takes effect at the start of the next billing cycle. No refund for the current period.
• Annual plans: Downgrade takes effect immediately. Any overpayment relative to the lower tier's annual price will be applied as account credit toward future billing.

6. Plan Upgrade

Upgrades take effect immediately. For monthly plans, you are charged the prorated difference for the remainder of the current billing period. For annual plans, you are charged the prorated difference for the remaining months of your annual term.

7. Refund Process

Approved refunds are processed within 7–10 business days to your original payment method. Razorpay payment reversals may take an additional 3–5 banking days to reflect in your account depending on your bank.

Refunds will not be issued for:

• Dissatisfaction with features that were available and documented prior to purchase
• Failure to cancel before the renewal date
• Accounts suspended or terminated due to Terms of Service violations
• Partial usage of the service during a billing period

8. Account Data After Cancellation

• Your data remains accessible and exportable for 90 days after cancellation.
• After 90 days, all account data is permanently and irreversibly deleted from our servers.
• We strongly recommend exporting your data (projects, customers, invoices, inventory) before the 90-day window closes.
• Data export is available in CSV and PDF formats from Settings → Data Export.

9. Reactivation

If you reactivate within the 90-day data retention window, all your data will be restored immediately upon payment. After 90 days, reactivation starts a fresh account with no prior data.

10. Enterprise Plans

Enterprise plan cancellations and refunds are governed by the specific terms in your signed service agreement. Please contact your account manager or email [email protected].

11. Exceptions

In exceptional circumstances (critical technical failures, major service outages exceeding 72 hours, billing errors), we will evaluate refund or credit requests on a case-by-case basis. Contact [email protected] with details.

12. Contact Us

For any cancellation or refund queries:

• Email: [email protected]
• Phone: +91 98765 43210 (Mon–Fri, 9am–6pm IST)
• Address: Virinchi Software Pvt Ltd, Delhi, India

See also: Privacy Policy · Terms of Service